Howdy, free spirits! We know you’ve got questions about our unique, bohemian goodies and how we do things here at Southernfriedchics. We’ve gathered the most common queries from our community to help you shop with confidence and keep those good vibes flowing. If you don’t see your question answered here, don’t hesitate to reach out to us â we’re always here to help!
đī¸ Products & Sizing
What’s the style of your clothing and accessories?
We specialize in bohemian-inspired, free-spirited styles that let your unique personality shine! From our flowy Dusters and Hippie Soul collection to statement Booties and Bralettes, everything we offer is designed with comfort, individuality, and that unmistakable southern charm in mind.
Do you offer plus sizes?
Absolutely! Our Curvy Chics line is designed specifically for our beautiful curvy community. We believe everyone deserves to rock our boho vibe, so we offer a range of sizes to fit and flatter every body type.
What materials are your products made from?
We’re all about that comfort! Many of our items, especially in our Clothing category, are made from ultra-soft, high-quality cotton and other natural fabrics that feel as good as they look. Specific material details are listed on each product page.
đ Shipping & Delivery
Where do you ship from?
All our orders are packed with love and shipped from our store in Portland, US. Our address is 1227 Pine Street, Portland, US 97205.
What are your shipping options and costs?
We offer two convenient options:
- Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipping.
- Free Shipping: For orders over $50 via EMS. Processed in 1-2 business days, delivered within 15-25 days after shipping.
Do you ship internationally?
We ship globally to most countries! However, due to logistical challenges, we’re unable to deliver to some parts of Asia and a few remote areas. If you’re unsure about your location, just email us at [email protected] and we’ll check for you.
How long does delivery take?
Please remember that our processing time is 1-2 business days before your order ships. Delivery times begin after your order has shipped:
- Standard Shipping: 10-15 days after shipment
- Free Shipping: 15-25 days after shipment
Will I receive a tracking number?
Yes! Once your order ships, we’ll send you a tracking number so you can follow your package’s journey to your doorstep.
đŗ Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to keep your payment information safe and secure. Your privacy is important to us.
âŠī¸ Returns & Exchanges
What’s your return policy?
We want you to love your purchase! If something isn’t quite right, you have 15 days after receiving your item to initiate a return. Just contact us at [email protected] and we’ll guide you through our easy return process.
Are there any items that can’t be returned?
For health and hygiene reasons, some items like Bralettes and Earrings may have special return conditions. Please check our detailed return policy on the website for specific information.
đĻ Orders & Accounts
How do I check my order status?
Once your order ships, we’ll send you a tracking number that you can use to check your order status. If you haven’t received your tracking information or have questions about your order, just email us at [email protected].
Can I change or cancel my order?
We process orders quickly to get your items to you ASAP! If you need to make changes, contact us immediately at [email protected] and we’ll do our best to help, but we can’t guarantee changes once an order is placed.
đ¤ Contact & Support
How can I contact customer service?
We’d love to hear from you! Email us at [email protected] with any questions, concerns, or just to share how you’re styling your Southernfriedchics pieces!
What are your customer service hours?
We’re here for you Monday through Friday during regular business hours (9am-5pm PST). We strive to respond to all inquiries within 24 business hours.
Thanks for being part of our Southernfriedchics family! We appreciate each and every one of y’all and can’t wait to see how you style our pieces with your unique flair. Happy shopping!
With love and good vibes,
The Team at Southernfriedchics